All our products are made-to-order. We do not hold inventory or stock.
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to [email protected]
ORDER CHANGE OR CANCELLATION
We only allow order modification within 24 hours since the payment.
Please contact us via our email: [email protected] to make any changes.
If something that you have purchased and received is of wrong sizes or wrong product, you can return for a full refund or exchange.
If for any reason you are not fully satisfied with your order, we gladly offer 30 days return policy starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to return:
- Provide us with your proof of purchase
- Item must be in original condition (including packaging)
- Using Gift cards are not eligible for a refund or exchange
- Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
You can provide us required pictures as below:
– Picture of shipping label
– Picture of product SKU
– Picture of the product and the error you found out (material flawed, different design, different size)
Your refund amount will include the amount you paid for your order, subtract the following amount (if any):
- Transaction fee
- Shipping fee (if the item was shipped)
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Special Return Note: do not return your product(s) without fist contacting our customer service team. We will provide you with specific guide for the return.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
To return your product, please email us at [email protected].
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $175, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
24/7 Customer Support
If you have any question – please let us know. All of your questions will be answered within 12 hours.